Return Policies

1. Conditions for Accepting Returns:

• Returns are accepted if the design is in a size different from what the client requested.
• If any part of the design opens without being subjected to force.
• When the colors of the Murano glass crystals differ from those chosen by the client.
• If the color of the chain does not match the one selected by the client.
• In case of delivery of an unsolicited accessory.

2. Condition of the Item for Return:

• The accessory should not show any signs of oxidation.
• It must be returned with all its original pieces and chains.

3. Return Period:

• Customers have up to 30 days from the date of purchase to return an item, provided the conditions mentioned in points 1 and 2 are met.

4. Refund Policy:

• No money refunds are made. A replacement accessory will be offered instead.

5. Post-Return Procedure:

• Once the returned item is received, Vencejo Store commits to sending the replacement accessory within 15 to 20 business days.

6. Exceptions:

• Items on sale are not eligible for returns.
• Returns of items that have not followed the care and maintenance instructions specified in the “Vencejo Accessory Care” section will not be accepted.

7. Return Costs:

• Domestic (Colombia): Vencejo Store will cover all shipping costs.
• International: The customer will cover the cost of shipping the item back to Colombia, and Vencejo Store will cover the shipping of the replacement accessory.

8. Communication and Assistance:

• For any queries or assistance during the return process, customers can contact Vencejo Store through WhatsApp. We strive to provide a quick and effective response to ensure customer satisfaction.

9. Vencejo Store’s Commitment to Quality: