FAQ

VENCEJO STORE FREQUENTLY ASKED QUESTIONS

Hey there! We are here to answer some of the most common questions we get. If you have a question that's not covered here, feel free to reach out. Please text us at +1(475) 280 90 86. We're here to help!

1. How do I know my size?

   • Check out the “Size Guide” section where you'll find how to measure yourself and thus find your perfect size. Plus, all our designs include an adjustable chain for a comfortable fit.

2. Does the accessory come with a warranty?

   • Absolutely! All Vencejo designs come with a warranty. You can read more about it in our return and warranty policies.

3. Do you do national and international shipping?

   • Yes, we ship all over United States and internationally. Shipping costs vary depending on the destination.

4. Can I modify a design?

   • Of course! You can customize any design to your liking. For more personalized attention, contact us via WhatsApp or text us at +1 (475) 280 90 86.

5. Can I request a completely new design?

   • Definitely. Contact us through WhatsApp or text us at +1(475) 280 90 86, show us the accessory you desire, and we'll give you a personalized design proposal.

6. What are Vencejo accessories made of?

   • Our accessories are primarily made of stainless steel, with some designs featuring gold filled.

      

     Do they tarnish over time?

     • Vencejo accessories are made with high-quality materials that resist tarnishing. However, to maintain their shine for longer, we recommend following our “VENCEJO ACCESSORY CARE” guidelines.

7. What's the best way to wear Vencejo accessories?

   • For torso accessories, we recommend wearing them over plain, unicolor garments without prints, pronounced collars, or glitters. This way, the design is more appreciated and its shine stands out.