VENCEJO STORE FREQUENTLY ASKED QUESTIONS
Hey there! I'm here to answer some of the most common questions we get. If you have a question that's not covered here, feel free to reach out. We're here to help!
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How do I know my size?
- Check out the “Size Guide” section where you'll find how to measure yourself and thus find your perfect size. Plus, all our designs include an adjustable chain for a comfortable fit.
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Does the accessory come with a warranty?
- Absolutely! All Vencejo designs come with a warranty. You can read more about it in our return and warranty policies.
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Do you do national and international shipping?
- Yes, we ship all over Colombia and internationally. Shipping costs vary depending on the destination.
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Can I modify a design?
- Of course! You can customize any design to your liking. For more personalized attention, contact us via WhatsApp or call us at +57 3226272485.
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Can I request a completely new design?
- Definitely. Contact us through WhatsApp or at +57 3226272485, show us the accessory you desire, and we'll give you a personalized design proposal.
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What are Vencejo accessories made of?
- Our accessories are primarily made of stainless steel, with some designs featuring goldfield gold pieces.
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Do they tarnish over time?
- Vencejo accessories are made with high-quality materials that resist tarnishing. However, to maintain their shine for longer, we recommend following our “VENCEJO ACCESSORY CARE” guidelines.
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What's the best way to wear Vencejo accessories?
- For torso accessories, we recommend wearing them over plain, unicolor garments without prints, pronounced collars, or glitters. This way, the design is more appreciated and its shine stands out.